Privacy Policy
Last updated:
This Privacy Policy describes how Kahoana Wellness Ltd ("we", "us", "our"), operator of Refreshearthnatu, collects, uses and protects personal information in accordance with the Privacy Act 2020 (New Zealand) and applicable data protection principles.
1. Information we collect
We collect personal information in the following ways:
- Order form: name and phone number submitted via the order form on our website.
- Contact form: name, email address and message submitted via the contact form.
- Automatically: IP address, browser type, pages visited and time spent, collected via cookies and analytics tools when you use our website.
2. How we use your information
We use collected information to process and confirm your order by phone; to dispatch and deliver your product; to respond to enquiries submitted via the contact form; to improve our website using aggregated analytics data; and to serve relevant advertising if you have provided marketing consent.
3. Legal basis for processing
We process your personal information on the following grounds: performance of a contract (processing your order); your consent (analytics and marketing cookies); and our legitimate interests (website security and fraud prevention).
4. Sharing of information
We do not sell your personal information. We may share it with courier partners to facilitate delivery of your order; with advertising and analytics providers (Google LLC) where you have consented to such cookies; and with authorities if required by law.
5. Data security
We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure or destruction. Our website is served over HTTPS.
6. Your rights
Under the Privacy Act 2020 (NZ) you have the right to request access to personal information we hold about you; to request correction of that information; and to make a complaint. You may exercise these rights by contacting us at info@refreshearthnatu.world. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz.
7. International data transfers
Some of our service providers (including Google LLC) are based outside New Zealand. Where personal data is transferred internationally, we ensure appropriate safeguards are in place consistent with the Privacy Act 2020.
8. Retention of data
Order information is retained for up to 7 years for tax and legal purposes. Contact enquiry records are retained for up to 2 years. Analytics data is retained according to the settings of each third-party provider.
9. Children's privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18 years of age.
10. Third-party services
This website may use the following third-party services where you have consented: Google Ads conversion tracking (ad_storage, ad_user_data, ad_personalization); Google Analytics (analytics_storage); Google Maps API (used to display our location on the contact page, subject to Google's own privacy policy). These services are governed by Consent Mode v2 and will not receive personal data unless you have provided the relevant consent via our cookie banner.
11. Cookies
We use cookies as described in our Cookie Policy. You may manage your preferences at any time via the cookie settings banner.
12. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the website following an update constitutes acceptance of the revised policy.
13. Contact
Kahoana Wellness Ltd
14 Viaduct Harbour Avenue, Auckland 1010, New Zealand
Email: info@refreshearthnatu.world
Phone: +64 9 887 3241